Chrysler ranks Mullen Motors number one in customer satisfaction

06/19/2013 6:30 PM |

KATHARINE SCHROEDER FILE PHOTO | Mullen Motors owners Rich Mullen, right, his father, Richard Mullen Sr., center, and brother, Bill.

Mullen Motors is tops when it comes to making customers happy.

Chrysler recently named the Southold car dealership number one in customer satisfaction out of more than 2,000 competing dealerships. The Southold dealership sells new and used cars from Chrysler, Ram, Dodge and Jeep.

“Small town customer service is what drives this business,” said Rich Mullen, who owns Mullen Motors with his brother, Bill Mullen. Mr. Mullen said Chrysler ranks customer feedback to determine the winning dealership.

“It’s always been the way we’ve operated, from my grandfather to my father to my brother and me,” Mr. Mullen said. His grandfather, Richard Mullen Sr., founded the family-owned-and-operated business in 1927.

“Taking care of the customer is the most important thing,” Mr. Mullen said.

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